Simple
Machines
Research
Privacy Policy • Data Protection
1. Overview
Simple Machines Research LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, communicate with us, or use our services.
2. Information We Collect
We may collect information you provide directly to us when contacting our team or using our services, including:
- Contact & Identification Data Name, email address, phone number, organization name, and communication history when you reach out via email, phone, web forms, or text messages.
- Communication & Interaction Data Call records, voice assistant triage transcripts, SMS message content, and scheduling notes necessary to respond to your inquiries and fulfill consulting engagements.
- Technical Data Standard server logs, browser type, device information, and IP address collected automatically for security, performance monitoring, and diagnostics.
3. How We Use Your Information
We use collected data solely for legitimate business operations, including:
• Responding to your questions, support requests, and business inquiries.
• Scheduling consultations, demos, and follow-up meetings.
• Delivering contracted software development, systems architecture, and engineering services.
• Maintaining security, preventing fraud, and ensuring reliable communication infrastructure.
4. SMS & Messaging Privacy Policy
We value your privacy regarding text messaging communications. We strictly adhere to carrier guidelines and privacy standards:
- Non-Sharing of Mobile Data No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Use of SMS Data Mobile phone numbers and SMS communications are used strictly for one-on-one conversational support, appointment coordination, technical follow-up, and requested notifications between you and Simple Machines Research LLC.
5. Data Retention & Security
We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
6. Your Rights & Choices
You have the right to:
• Opt out of SMS communications at any time by replying STOP to any text message.
• Request access to, correction of, or deletion of your personal contact information by contacting us.
• Request assistance by replying HELP to any SMS or emailing info@simple-machines.io.
7. Contact Information
For inquiries regarding this Privacy Policy or our data practices, please contact:
Simple Machines Research LLC
New York, NY
Email: info@simple-machines.io